Parental Substitute Customer Service Manager

Are you a communicative and driven leader with a strong customer focus? Do you wish to work in a dynamic environment within a global company? If so, you could be the person we are looking for!

As a Customer Service Manager at Gilbarco, you will be responsible for leading and motivating your team to achieve excellent results.

This position is a parental substitute and will extend from now until at least February 2026.

Selection and interviews will take place on an ongoing basis. We welcome your application!

About the Position

In the role of Customer Service Manager, you will lead the customer support organisation and be responsible for essential activities related to the customer experience (Help Desk 1, Help Desk 2, administration) and contract delivery.

As the head of our customer service unit, you play a crucial role in the company’s day-to-day operations. It is you, along with your team, who manage and cultivate relationships with our customers every day. As a Customer Service Manager, your mission is to lead, coach, and engage your team to foster a robust customer service culture—rooted in knowledge and pedagogy.

The role requires you to work proactively to optimise the customer process, which involves initiating, planning, executing, and following up on strategic and tactical goals for the unit.

Your focus will be to lead and develop your employees to enable excellent service and installation for Gilbarco's customers. You will achieve this by focusing on efficiency, quality, and customer satisfaction. You will have staff responsibility for approximately 15 employees.

As a member of the management team for Aftermarket Sweden, you will work closely with the regional managers. You will report to the Operations Manager for Sweden. Travel may be required as part of the role.

The role also includes:

• Ensuring that the overall response time to customers, provided by the operational function, supports customer service that is extremely efficient, effective, and professional. The aim is to deliver the best customer service in the industry, with a focus on improving business performance to retain and attract customers.

• Ensuring the delivery of Service Level Agreement (SLA) requirements.

• Developing routines and instructions.

• Preparing reports and analyses for policy implementation, including monthly updates and results. KPIs are updated daily, weekly, and monthly.

• Leading, organising, and preparing data for contractual customer meetings for all SLA customers.

Who are you?

• We are seeking an individual with leadership experience from a service-related technical business who is prepared for the next challenge.

• You possess knowledge in technology and project management, and we would like you to have prior experience with Lean methodologies.

• Experience in the fuel industry would be advantageous. Furthermore, experience with Helpdesk 2 would also be beneficial.

• As a person, you are proactive, take the initiative and are results-driven, with the ability to motivate and lead your team effectively.

• You thrive in a fast-paced and dynamic environment, always maintaining a strong focus on customer satisfaction.

• Given that the role involves numerous interactions both internally and externally, you must have excellent communication skills, both verbally and in writing, in both Swedish and English.

About the business

Gilbarco Veeder-Root offers complete solutions for the fuel industry with a global coverage. We offer product expertise and an unbeatable customer service. We are dedicated to creating better business for our customers. Our range and solutions are designed to maximize operation and profitability in Retail solutions, Business Support (support, service and development), Fuel pumps and Level measurement.

Gilbarco Veeder-Root group has manufacturing, sales, distribution and service operations in North and South America, Europe and Asia. Headquartered in Greensboro, NC, with manufacturing, research and development centers in Sweden, Germany, Italy, the United Kingdom, Denmark, the United States, India, Argentina, Brazil, China, Austria and Mexico. The headquarters for the European, Middle Eastern and African markets are located in Basildon United Kingdom. To learn more about us visit: www.gilbarco.com .

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet.

Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website www.vontier.com .

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.