Business Process Analyst II Location: Detroit, MI/Hybrid Duration: 12 months Description: Job Description Under the general direction of the Sr Business Process Analyst and Business Process Director, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for general day-to-day internal & external customer support, processing of supplier invoices, incentive and rebate payments, reconciliation of daily settlement activities, facilitating operationalization of new programs and processes, mitigating risks, and monitoring of supplier activities and performance. Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately. Key customer support, as needed, ensuring we’re exceeding their expectations Timely and accurately process supplier invoices and payouts from incentive/rebate programs Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies Identification and clear escalation of potential risks and issues to leadership Ensures all desk policy and procedures are maintained and accurate Miscellaneous duties as assigned Skill/Experience/Education Mandatory Skills Intermediate knowledge of Microsoft Office applications including MS word, Excel, Access, and Outlook. Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs. Possesses excellent organizational and time management skills Projects a professional phone and email manner. Possesses excellent communication skills (verbal, written, listening). Completes multiple tasks and assignments with minimal supervision. Maintains high levels of motivation, performance, and personal integrity aligned with Client corporate values Identifies areas for continuous improvement and make recommendations and/or implement solutions Is dependable and reliable. Maintains a positive attitude and cooperative spirit; a “can do” attitude Maintains sensitive and confidential information Call Notes: Manager is looking for someone who can support the Business Process Team with Miscellaneous responsibilities as mentioned below : Processing invoices and handling incentive payment / rebate payments Reconciliation of financial transactions Providing Customer service to internal and external customers Handling escalations over phone and email both. Should be highly organized and must have strong communication skills. Preferred skills : Prior experience working on Coupa is preferred but any other ERP system knowledge is fine, e.g., SAP, Ariba etc. Prior experience with Smart Auction is preferred but not required