Job Requirements:

1. Must be able to work on Guam, USA without any restrictioins - US Citizens, US Permanant Residents or Residents of Federated States of Micronesia.

2. This is entry-level Non-Exempt Hourly position, No relocation packages, No sponsorship for US work visa.

3. Two (2) years supervisory housekeeping experience preferably in a full-service hotel of similar complexity.

What’s the job?

The Housekeeping Supervisor supervises the safety, cleanliness & upkeep of all guest rooms, public areas and laundry operations. This involves daily inspection, maintenance, reporting and follow through. This role ensures compliance with the brand; federal and state, and/or local regulatory and inspection requirements as well as supervision and inspection of the work of assigned housekeeping attendants to ensure product and service quality standards are met.

Your-day-to-day

People

• Inspects storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

• Assists in the attraction and hiring of people with the right attributes to bring the Crowne Plaza brand to life.

• Actively promotes employee participation in employee surveys.

• Drives high team performance by establishing clear performance goals and expectations, and being actively involved in direct reports’ performance and development through direct feedback, coaching and training.

• Lead the team by example by promoting and maintaining a safe and positive workplace.

• Maintain regular and consistent attendance, appearance, and attitude

• Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments

• Advice managers on daily staffing recommendations

• Communicate management goals and ensure compliance of policies and procedures

• Conduct pre-shift briefings as requested by managers

• Assist in conducting performance appraisals and other HR-related actions as requested by managers

Financial

• Implements the preventive maintenance program to ensure the facility is well maintained and safe for colleagues and guests.

• Controls expenses and minimize waste within all areas of housekeeping.

• Ensures completion of all opening and closing procedures to include distribution of housekeeper’s daily assignment, filling out supply requisitions, maintenance request forms, and updating log books, etc.

• Supervises inventory of supplies, parts and equipment efficiently to minimizing waste, achieve cost per room goals for supplies and labor.

• Supervises assigned projects, monitors service performance, and ensures timely completion of projects within budget.

Guest Experience

• Supervises the quality delivery of housekeeping programs and laundry services.

• Inspects guest rooms, public areas, furnishings, linens and equipment to ensure all areas of the Resort are clean and in good repair, bringing to life the Crowne Plaza brand.

• Supervises safety and ensures maintenance and upkeep of guest rooms, public areas, laundry, equipment, lighting, heating, air conditioning (HVAC), and ventilation.

Responsible Business

• Consult with managers to identify and realize optimal service delivery standards

• Be familiar with emergency response plans and be able to execute accordingly

• Ensure that work area is neat, organized and clean

• Responsible for the proper on-boarding, training and development of direct reports

• Initiate and innovate concepts that assist Front Office operations

• Adhere to and ensure compliance of all Resort and Departmental policies

• Ensure proper handling of chemicals and cleaning solutions.

• Ensure any potential or real hazard is reported appropriately and immediately

• Maintains rapport with key community contacts to ensure a visible presence in the local community.

• Promotes and drives engagement in Green Engage.

• Perform other duties as assigned

What we need from you

1. Education

High School Diploma or equivalent

2. Service years

At lease two years of experience in Resort housekeeping in a lead or supervisory capacity.

3. Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Problem solving, reasoning, analytical, motivating, and training abilities are often used when assessing food service delivery and coordinating functions.

• Basic math skills, reading, and writing are used when completing paperwork.

• Must be able to work nights, weekends, holidays, and during inclement weather.

• Excellent interpersonal skills to build relationships internally and externally.

4. Language

Fluent in English (speaking, listening, reading and writing)

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.