Summary This position is located in the Department of Health and Human Services, Administration for Children and Families, Office of Administration, located Anywhere in the U.S. (remote job). This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first. Responsibilities The purpose of the position is for the incumbent to serve as an Information Technology (IT) Project Manager. The incumbent provides a variety of services with a specialty in IT product delivery. The incumbent develops, implements, and/or oversees a variety of IT projects to develop, modify, or enhance a product, service, or system. The projects may involve new or emerging technologies. The incumbent analyzes, plans, designs, implements, documents, assesses, and supports the project management activities to align IT strategy, and systems with the mission, goals, structure, and processes of the organization.Duties Include: Provides advice using technical IT product knowledge, methodologies, concepts, tools, techniques, and ways of thinking sufficient to assist in product or service development, from concept to delivery. Provides technical advice to customers, identifies, and specifies customer requirements. Performs complex analyses to identify opportunities for new or improved business process solutions, solves the most difficult technical problems, and develops cost estimates for new or modified systems. Completes strategic IT planning for IT transformation using project management activities through conducting analyses, developing goals, objectives, and strategies, and in other strategic, business planning activities. Develops strategies and methods, collects appropriate data, analyzes results, and provides specific recommendations for standards, procedures, and best practices for implementation. Determines project objectives and sets priorities; anticipates potential threats and opportunities; and designs the project approach and executes against it. Communicates and negotiates with both technical and non-technical personnel on technology issues and gives oral presentations and briefings on all aspects of the project to senior management officials on project status. Requirements Conditions of Employment Qualifications Applicants must demonstrate that they meet the Basic AND Specialized Experience requirements as noted below. Basic Requirement IT-related experience demonstrating each of the four competencies as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience: GS-12: You must possess at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service (obtained the public or private sectors) performing (3) of the (4) duties listed below: Supporting senior project managers in the planning and execution of IT projects; Planning, tracking, and reporting on the performance of ongoing projects; Streamlining processes to ensure efficient progress of projects; Gathering and analyzing customer feedback to improve customer experience. GS-13: You must possess at least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service (obtained the public or private sectors) performing (3) of the (4) duties listed below: Developing, implementing, and/or overseeing a variety of IT projects to develop, modify, or enhance a product, service, or system; Identifying opportunities for new or improved business process solutions or solve technical problems; Resolving problems or conflicts impeding progress to meet defined project goals and outcomes; Building and maintaining processes that yield an improved customer experience. Documenting Experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. Time-in-Grade Requirement: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). You must include an SF-50 (you may need to submit more than one) that supports meeting this requirement with your application package. OPM Qualification General Policies Website www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=app All qualification requirements must be met by the closing date of the announcement. Education Education is not substitutable for the specialized experience requirement of this position. Additional Information In accordance with Executive Order 12564 of September 14, 1986, The Department of Health and Human Services (HHS) is A Drug-Free Federal Workplace. The use of illegal drugs, on or off duty, by Federal employees is inconsistent not only with the law-abiding behavior expected of all citizens, but also with the special trust placed in such employees as servants of the public. Special Hiring Authorities for Veterans - https://www.fedshirevets.gov/job-seekers/veterans/special-hiring-authorities/#content Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion consideration, the veteran must be: 1) a preference eligible; or 2) a veteran separated after 3 or more years of continuous active service performed under honorable conditions (you must submit a DD214-member copy 4). Special Hiring Authorities for Military Spouses and Family Members - https://www.fedshirevets.gov/job-seekers/spouses-of-active-duty-military-members/#content People With Disabilities (Schedule A) - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/individuals-with-disabilities/ PHS Commissioned Corps (CC) Officers interested in performing the duties of this position within the Commissioned Corps may apply online to this announcement. Candidates will be referred as CC personnel and not as candidates for conversion to a permanent career or career-conditional appointment. You must provide a copy of your current personnel orders and/or other supporting documentation to be referred as CC. Selective Service: Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov Career Transition Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp Political Appointment: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.