Operations Generalist - Business Development

Location Minneapolis/St. Paul MN (HQ)

Job Code 102B-9.19.24

Employment duration Full time

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The Operations Generalist has dual areas of responsibility to collaborate with and work cross-functionally with company leaders, organizational units, business partners, and subject matter experts to identify, develop, deploy, document and train new business processes. Work will include day-to-day configuration, support, maintenance and improvement of procedures, processes and platforms within assigned areas.

CRM Usage Responsibilities

• Handle all basic administrative functions for Business Development & channel partners, including user account maintenance, record and field configuration, troubleshooting and other routine tasks

• Complete regular internal system audits and lead data cleanup projects

• Manage basic configurations and escalate larger issues to the ITAPP team

• Coordinate the evaluation, scope and completion of new development requests with internal and channel partner users, key stakeholders, other departments and ITAPP when needed.

• Create and maintain accurate system documentation, coordinate with Internal Project Management on establishing and maintaining internal processes

• Assist in training of new processes, new fields and system upgrades, as well as onboarding of new users in Business Development

• Work independently with members of the user community to define and document development requirements

• Stay updated on the platforms’ new tools, capabilities, and updates, both internal and external

• Access Infinite Campus production customer data and production data in public test adhering to the practices and procedures outlined in the master security guidelines

• Other duties as assigned

Administrative Duties

• Assist in RFP responses as appropriate, primarily as it relates to internal process flow

• Assist Implementation Admin as necessary – i.e. when Admin is on PTO or during times of increased activity within the Implementation group

• Work with Business Development Managers on special or one-off projects as necessary

• Other Duties as assigned

Desired Background

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Creative and analytical thinker with strong problem-solving skills

• Must demonstrate ability to communicate effectively at all levels of the organization

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• Ability to assess the impact of new requirements on all upstream and downstream applications, systems and processe

Performance Expectations

• Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism

• Establish and maintain positive and productive work relationships with all staff, customers and business partners

  Position must adhere to the practices and procedures outlined in the master security guidelines.

*This position may perform job responsibilities directly for a customer contract, which may be subject to a more thorough criminal background check to include, but not limited to, fingerprints, outside the standard screening. If the position performs job responsibilities directly for said customer(s), employee is required to pass the specified criminal background check; meeting the requirements of the customer contract.

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus’ employees to perform their job duties may result in discipline up to and including discharge.

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