Senior Scrum Master

Information Technology (https://jobs.concentrix.com/job-search/?category=Information Technology)

Location

United States of America

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1544126EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Senior Scrum Master

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Job Title – Senior Scrum Master

Location – Overland Park, KS

Job Summary:

We are seeking an experienced Senior Scrum Master to lead and coach multiple Agile teams, driving continuous improvement in our Agile practices. The ideal candidate will have a deep understanding of Agile frameworks, excellent leadership and mentoring abilities, and a proven track record of guiding teams to high performance. In this role, you will act as a mentor to less experienced Scrum Masters and play a key role in scaling Agile practices across the organization.

Key Responsibilities:

1. Facilitate Agile Processes:

• Serve as the Scrum Master for multiple Agile teams, leading Scrum ceremonies (e.g., sprint planning, daily stand-ups, retrospectives).

• Ensure that Agile processes are adhered to and continuously improved.

• Remove impediments to the team's progress and foster a culture of accountability.

2. Mentor and Coach Teams:

• Provide mentorship and guidance to less experienced Scrum Masters and Agile teams.

• Facilitate a high-performance culture by coaching teams on self-organization, cross-functionality, and continuous improvement.

• Promote Agile best practices and principles within teams and across the organization.

3. Collaborate with Product Owners:

• Work closely with Product Owners to maintain a well-groomed and prioritized product backlog.

• Help define and track sprint goals, ensuring clarity and alignment with business objectives.

• Assist with stakeholder communication and expectation management.

4. Drive Agile Transformation:

• Lead efforts to scale Agile practices across the organization.

• Partner with leadership and other departments to establish an Agile Center of Excellence.

• Advocate for organizational changes that support Agile transformation, including training, tools, and frameworks.

5. Measure and Improve Performance:

• Track team metrics such as velocity, burn-down charts, cycle times, and lead times to ensure continuous improvement.

• Identify trends, patterns, and opportunities to enhance team performance and product delivery.

• Ensure transparency on team progress through effective reporting and communication with stakeholders.

6. Foster Cross-Team Collaboration:

• Facilitate cross-team collaboration in multi-team projects, ensuring alignment and coordination.

• Encourage knowledge sharing, coordination of dependencies, and resolution of conflicts between teams.

• Promote communication and transparency across teams and departments.

7. Risk Management and Problem Solving:

• Proactively identify and manage risks that could impact team delivery and performance.

• Help the team overcome obstacles by anticipating problems and providing solutions that align with Agile principles.

Requirements:

Educational Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field (Master's degree is a plus).

Experience:

• 5+ years of experience as a Scrum Master or Agile Coach, including experience leading multiple teams.

• Proven experience in scaling Agile frameworks (Scrum, SAFe, LeSS, etc.) across mid to large-sized organizations.

• Experience working in large, complex projects with cross-functional and geographically dispersed teams.

Skills and Competencies:

• Expert-level knowledge of Scrum, Kanban, and other Agile frameworks.

• Strong understanding of Agile scaling frameworks (e.g., SAFe, LeSS, Nexus).

• Excellent facilitation, conflict resolution, and problem-solving skills.

• Experience with Agile tools like Jira, Azure DevOps, or equivalent.

• Ability to work effectively with senior leadership, providing insights and recommendations for Agile improvements.

• Strong analytical and project management skills.

Certifications:

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM) II or III, or equivalent.

• SAFe Program Consultant (SPC), Agile Certified Practitioner (PMI-ACP), or similar certification is a strong plus.

Desired Qualities:

• A strong leader and mentor with a servant-leader mindset.

• Ability to navigate complex environments and manage multiple priorities.

• Excellent communication, presentation, and organizational skills.

• Experience working in both traditional and Agile environments.

• Adaptable, flexible, and open to change in a fast-paced environment.

#ConcentrixCatalyst

Location:

USA, KS, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an EqualOpportunity/AffirmativeAction Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the followingwebsites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please clickhere (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please clickhere (https://jobs.concentrix.com/global/en/affirmative-action) .

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1544126EXTERNALENGLOBAL&step=1&utm_source=none)