POSITION SUMMARY

Professional work that installs, configures, operates, maintains and troubleshoots servers and other computer systems. Provides support services to facilitate efficient and effective use of traditional and cloud system resources. Maintains data files and monitors the system configuration to ensure data integrity. Responds to service outages and other problems.

_REQUIRED COMPETENCIES:_**

Functional - Basic understanding of the competencies with demonstrated skills and abilities to successfully apply them under routine supervision.**

_EXAMPLES OF PROFESSIONAL WORK:_

· Conducts server builds, creates, and applies application patches, release upgrades and other deployment methods and modifications to server operating system hardware and software.

· Configures, optimizes, fine-tunes, monitors, and maintains network systems, server operating systems and system applications.

· Performs system administration tasks, including adding and removing users, user groups and accounts. Assists in managing authentication, authorization, and access control.

· Assists in planning for re-engineering of existing systems, replacing inadequate systems and system expansion.

· Performs system backups and recovery procedures.

· Analyzes, diagnoses, troubleshoots, and resolves system hardware, software, networking, and production issues.

· Assists with monitoring and managing hardware and software system resources, including server performance, system and capacity trending analysis CPU usage, disk usage, backup systems, and response times to maintain operating efficiency.

· Coordinatesequipment repair and deployment

· Writes or modifies basic scripts and performs light programming to resolve performance problems and automate systems administration tasks.

· Maintains system documentation and logs.

· Documents procedures, including drawings and standardized images to illustrate applications server hardware, software and network configuration and automated deployments.

· Solves routine and recurring problems and identifies and suggests solutions to more complex problems.

· Gathers research data and assists in testing and evaluating vendor hardware, software and system components as required.

· Assist in planning and developing procedures for operating under both normal and emergency conditions.

· Assists in disaster recovery testing.

· Participates in ongoing training to continuously upgrade technical knowledge and skills.

· Follows and completes work in conformance with JEA Policies and Procedures to meet compliance requirements.

· Performs other job-related work as assigned

_KNOWLEDGE SKILLS AND ABILITIES:_

Knowledge of:

· Systems administration and maintenance.

· Installation, maintenance and troubleshooting of network infrastructure hardware and software.

· Network integration and protocols includingTCP/IP.

· Data storage and communications.

· Local/distributed Networked computing environment concepts.

· Operating system commands and utilities.

Skill in:

· Developing, installing, or supporting servers, workstations, and peripheral equipment.

· Managing user accounts.

· Installing or supporting a variety of applications.

· Troubleshooting and resolving multiple hardware and software related issues.

· Writing scripts in an administrative language such as Tk, Perl, VBScript, etc.

· Using database management tools.

· Following and facilitating theTechnology Services change management process.

Ability to:

· Set priorities and establish a systematic course of action to ensure accomplishment of objectives on time and within budget.

· Deal with ambiguity and make decisions with limited information.

· Exercise creativity and imagination in approaching assignments.

· Quickly grasp new ideas and concepts.

· Establish and maintain effective working relationships with users to provide information and advice, meet their needs and achieve expected results.

· Work well within team and assist others with their assignments.

· Acquire and maintain knowledge of the business of JEA and Technology Services products.

· Research and acquire knowledge of developing information technology trends and emerging technologies.

· Identify what issues need to be communicated and inform others.

· Communicate effectively, orally and in writing.

· Follow through with commitments.

*OPEN REQUIREMENTS:* Associate degree in Computer Science or related discipline and two (2) yrs. of professional experience in a system administration role in a large corporate environment for the discipline and/or specialty area of –AppSpace, Microsoft, and WebEx.

Applicants that are actively enrolled in and attending college and are within their final year of the Computer Science degree program will be deemed eligible, allowed to test/interview for the position and if successful will be placed on the eligibility list. Successful completion of the degree must be presented prior to hire date.

-OR-

Four (4) year combination of education, training and experience in installing, supporting, and maintaining servers and other computer systems in a large corporate environment for the discipline and/or specialty area ofAppSpace, Microsoft, and WebEx.

*LICENSE/CERTIFICATION/REGISTRATION: *

A valid driver’s license is required prior to employment and must be maintained during employment in this classification.

The certifications and licensing below must be obtained within six (6) months of employment. Failure to obtain required certifications may be cause for termination. Certifications and licensing must be maintained during employment in this job class.

Microsoft:*Desktop and Server Certifications based on current Operating Systems *

Title: System Administrator Associate - AppSpace, Microsoft, WebEx

Location: null

Requisition ID: 13019