More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years. With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As a Mortgage Loan Administration Specialist, you will perform various functions within the Mortgage Servicing department which change dependent on workload and volumes. In this role you'll have the opportunity to: Prepare necessary documentation to release security for paid off loans. Prepare payoff quotes for title companies, attorney offices and other external customers. File and retrieve customer files and original documents. Maintain scanning and importing of all new files. Update current files on a daily basis. Assist in the collection and tracking of files and documents for various audits/examinations. Check new files for accuracy; names, property addresses, descriptions, etc. Responsible for accurately applying payoff funds to loans using journal vouchers and post journals vouchers entries to the core application system. Prepare documents necessary to release Bank liens. Prepare files for long-term retention and reconveyance. Responsible for answering external and internal customer inquiries regarding annual account statements, payoffs, reconveyances, escrow account analysis, and general loan administration questions. Monitor loan suspense balances to keep minimized. Reverse payments and assess fees for returned payments. Solicit, activate, change or cancel automatic payment plans, both ACH and AFT. Update imaged loan file as necessary to document changes and payments. Responsible for using system generated reports to monitor payment activity to ensure payments are posted in accordance with customer intent and allowable options based on due date and loan terms. Monitor daily reports to review for unusual payment patterns. Research and correct as necessary. Responsible for creating journals for posting transactions to customer accounts and GLs including fee assessments, reversals, payment allocations, etc. Responsible for complying with policies, procedures, security requirements, and government regulations. Education & Certifications H.S. Diploma: required (an equivalent combination of education and experience may be considered) Experience 0 to 2 years of loan administration/mortgage servicing experience required Knowledge, Skills and Abilities Knowledge of basic accounting principals. Ability to prioritize and meet deadlines. Ability to work independently and as part of a team. Ability to communicate in a positive and professional manner through telephone, e-mail, or written correspondence with customers and co-workers. Knowledge of federal and state laws and regulations relating to mortgage servicing. Compensation & Benefits Targeted starting compensation range is based on location and experience: $18.00 - $21.00 Incentive and commission compensation may be awarded for eligible roles Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays 401k (up to 4% match with immediate vesting) Tuition reimbursement Read more about these and additional benefits at: Employee Benefits | Banner Bank Please ta