Job Description

Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to Warren, MI on a full-time basis.

The Role

CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. This position supports the Service Learning Center processes by coordinating the servicing of company owned vehicle repairs and to ensure all quality issues are identified, captured, resolved, and communicated.

What You'll Do (Responsibilities):

• Coordinate CTF and QRD (as needed) vehicle activities throughout the Service Learning Center & Collision Repair Technical Center.

• Assist in managing shop workflow and responsible for vehicle through-put

• Coordinate SWAT activity for CTF vehicle audits and repairs

• Work with technicians to ensure service tools, service information, etc is accurate prior to vehicle launch

• Coordinate all special projects involving Brand Quality, Suppliers, Engineering, Product Investigations, etc.

• Work with the parts department on part availability and service coordination issues

• Ensure SLC activities are completed during normal hours of operation or support and plan OT as required

• Maintain safety in the workplace and enforce all safety requirements on shop floor and shipping dock

• Strive for customer satisfaction by ensuring all customer needs are met in a timely manner

• Support all functional business partners including: Brand Quality, Program Quality, Engineering, Supplier Quality, FPE, Labor Time, Electronic Parts Catalog, Service Information, Product Investigations, etc.

• Assist in special assignments, projects, and initiatives as required

• Support first shift operations on site - 7am - 4 PM

• This job may be eligible for relocation benefits

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• Bachelor’s degree

• Strong knowledge/experience of automotive systems and/or dealer service lane operations

• Demonstrated commitment to customer focus

• Strong analytical ability, communication and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues.

• Demonstrated ability to manage multiple projects while being able to prioritize multiple requests.

• Demonstrated initiative for reaching beyond work assigned to improve output and/or help others

• Strong oral & written communication skills

• Proficient in the use of Microsoft Office products, Excel and Outlook are key

What Will Give You a Competitive Edge (Preferred Qualifications):

• 5 years minimum automotive, technical, or service equivalent experience

• Working knowledge of Dealership Service Lane Experience, Parts, and Warranty Business & Processes

• Working knowledge of field operations, engineering, manufacturing, quality team processes

• Working knowledge of Labor Operations, Part Release, and Service Information development

• Familiarization of Dealer Management Systems (Tekion, CDK)

• Familiarization of Company Vehicle Operations (CVO) and CTF Vehicle Policies

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;

• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

• Company and matching contributions to 401K savings plan to help you save for retirement;

• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;

• Tuition assistance and student loan refinancing;

• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global location s

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.