At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We would like YOU to consider the position below, to reach out to YOUR colleagues, friends and business partners, and to share with your own networks the following open position of Associate Customer Service Specialist with French - based in Warsaw, Poland. It's a great opportunity to join the Customer Service Team at Medtronic and become part of a global healthcare company that improves people's lives by providing innovative medical technologies, services, and solutions.

In this position, you will be able to use your proactive and problem-solving geared mindset while dealing with interesting cases of varying complexity for the French Overseas Territories market.

You will need good communication and customer service skills to provide accurate, consistent and timely operational support to customers as part of the Medtronic Customer Service Operations Office.

You will also provide support services to the Medtronic sales representatives by demonstrating an appropriate level of knowledge of Medtronic products, processes, and policies with the ability to monitor information flows and resolve incoming issues. You will contribute to the company’s goals in the areas of customer satisfaction.

Responsibilities may include the following and other duties may be assigned:

• Representing the company to external and internal stakeholders, being at ease with doing so via emails and the phone

• Entering orders, answering customer queries, and directing customers to the appropriate sales representatives when necessary

• Tracing shipments and interacting with the transport department to ensure timely deliveries take place

• Dealing with customer credits and product returns as well as disputes

• Working together with other stakeholders to achieve the desired outcomes, including other departments to inform, gain input, and support decision making

• Regularly communicating with sales representatives and other internal departments for any process-related information and, or changes.

Required Knowledge and Experience:

• Spoken and written proficiency in French and English – minimum level B2 or equivalent

• Minimum of 1 year of relevant experience in Customer Service Operations Departments

• Experience of using Microsoft Office, particularly Outlook and Excel, and willingness to learn new applications/tools

• Proactive and investigative mindset with a high level of attention to detail and good analytical skills

• Team player who at the same time can work independently on moderately complex tasks under general supervision

• Willingness to recommend process improvements to solve issues or improve efficiency.

Previous experience in an export service department or in providing customer service to the French market, experience of working with SAP ERP and/or EM/Verint tool would be an asset.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)

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If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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