The Senior Construction Claims Analyst shall work seamlessly with the Global and Regional Claims Lead to play a pivotal role in monitoring and reporting on claims activities within their assigned region, i.e., North, Central, and South America (AMER), Europe, the Middle East, and Africa (EMEA), or Asia and Pacific (APAC), to ensure compliance with the Cloud Operations and Innovation (CO+I) Engineering Procurement Construction (EPC) Global Claims Management framework. You will be responsible for the oversight of the SAP Ariba Claims Management Module, ensuring its seamless integration and functionality within the Global Claims Power Buisness Intelligence (PBI) Dashboard. The role demands a proactive approach to troubleshooting, data analysis, and the optimization of claims management processes.

This role reports to the Microsoft CO+I EPC GSC Senior Director of Global Claims and works seamlessly with the Regional Claims Lead to align with GSC execution, and the EPC, Closed End Lease Agreement (CELA), Quality, Commissioning, and Business Intelligence teams. Regular updates and reports will be shared with key stakeholders to ensure transparency and alignment.

Within CO+I EPC GSC, the Global Claims Management team is tasked with establishing the strategic framework and governance for the early identification, evaluation, avoidance, mitigation, assessment, and resolution of Contractor and Supplier Claims. This team supports a global portfolio of complex, multi-disciplinary, multi-billion-dollar, multi-year datacenter construction projects across all Microsoft regions. We are currently looking to hire a Senior Construction Claims Analyst for the AMER region, who will work closely with the Regional Claims Lead to maintain the SAP Ariba Claims Tool and provide updates to the Global Claims Dashboard, ensuring compliance with the Global Claims Management framework. This role will assist each region in driving contractual accountability, claims avoidance, early intervention, de-escalation, internal alignment, and settlement with General Contractors (GCs) and Original Equipment Manufacturers (OEM's).

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate individual to help build the network that powers the world’s largest online services.

Responsibilities

• Monitoring and Reporting: Oversee and manage claims data within the region, ensuring accurate and timely reporting into the Global Claims Power BI (PBI) Dashboard, in compliance with the CO+I EPC Global Claims Management framework.

• SAP Ariba Claims Management: Act as the primary point of contact for SAP Ariba Claims Management Module, addressing any issues and ensuring smooth operation and integration.

• Data Analysis: Analyze claims data to identify trends, discrepancies, and areas for improvement, generating actionable insights for stakeholders around Claims identification, avoidance, mitigation, and timely resolution.

• Training and Support: Conduct training sessions for new and existing users on the SAP Ariba Claims Management Module and related reporting tools.

• Process Improvement: Collaborate with the Regional Claims Lead for coordination with cross-functional GSC, EPC and CELA teams to streamline in-region claims management processes, reduce cycle times, and enhance overall efficiency.

• Stakeholder Communication: Prepare and deliver monthly and quarterly reports to Regional stakeholders, highlighting key metrics, challenges, and successes.

• Troubleshooting: Quickly address and resolve any issues related to claims management systems, providing technical support and liaising with EPC Digitization or CO+I Engineering teams, as needed.

• Collaboration: Work closely with their Regional Claims Lead for alignment with the regional execution, Data Center Decisgn (DCD), Design & Construction Engineering (DCE), Project Controls, Quality, Commissioning, and other EPC and CELA teams to ensure effective claims management practices.

Key Performance Indicators (KPIs):

• Accuracy and timeliness of claims reporting into the Global Claims PBI Dashboard.

• Reduction in claims management cycle times.

• Successful resolution of technical issues related to SAP Ariba Claims Management Module.

• Effective training sessions conducted for SAP Ariba users.

• Positive feedback from stakeholders regarding communication and support.

Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications:

• Bachelor's Degree in Engineering, Computer Science, Supply Chain, Data Analytics, Business, Finance or related field AND 6+ years experience (including internships) in Data Science/Analytics, Finance, Project Management, Supply Chain, and/or Operations

• OR Master's Degree in Engineering, Computer Science, Supply Chain, Data Analytics, Business, Finance or related field AND 5+ years experience in Data Science/Analytics, Finance, Project Management, Supply Chain, and/or Operations

• OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Engineering, Computer Science, Supply Chain, Data Analytics, Business, Finance or related field AND 8+ years experience in Data Science/Analytics, Finance, Project Management, Supply Chain, and/or Operations

• OR Master's Degree in Engineering, Computer Science, Supply Chain, Data Analytics, Business, Finance or related field AND 7+ years experience in Data Science/Analytics, Finance, Project Management, Supply Chain, and/or Operations

• OR equivalent experience.

Sourcing and Category Management IC5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until February 3, 2025.

#COICareers #EPCCCareers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .