Job Overview:

The Assistant Manager/Front Desk Clerk is responsible for providing exceptional customer service to residents and guests of Georgetown Park Condominium. This position requires strong communication, organizational, and interpersonal skills, as well as the ability to work independently and as part of a team. $18-$24 per hr. M-F/Some weekend shifts may be necessary.

Your Responsibilities:

• Resident Services:

• Provide friendly and efficient assistance to residents and guests in person, via phone, and through email.

• Respond promptly to resident inquiries and concerns, addressing issues effectively and professionally.
• Assist residents with move-in/move-out procedures, including key distribution, amenity access, and building rules and regulations.
• Maintain accurate resident records, including contact information, lease agreements, and payment history.
• Prepare and distribute welcome packets to new residents, including important building information and community resources.

• Assist with resident events and activities as needed.

• Administrative Duties:

• Answer and direct phone calls, screen visitors, and maintain accurate visitor logs.

• Manage resident correspondence, including letters, emails, and packages.
• Assist with the preparation and distribution of community notices and newsletters.
• Maintain office supplies and ensure the front desk area is clean and organized.

• Assist with the I.preparation of monthly reports as required.

• Technology & Systems:

• Utilize property management software (Connect Portal and Simple Hub) to enter data, track resident information, and generate reports.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to learn and utilize new software and technologies as needed.

• Building Operations:

• Assist with the coordination of maintenance requests and vendor services.

• Monitor building security systems and report any issues.
• Assist with the enforcement of building rules and regulations.

Skills & Qualifications:

• Ability to manage multiple priorities

• Demonstrates excellent customer service,communicationand time management skills.

• Basic knowledge of Microsoft Applications, especially Outlook,Wordand Excel.

• Command of information system hardware/software is preferred

• Good written and verbal communication skills

• Strong customer service and interpersonal skillsrequired

• Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.

• Computer and peripherals, standard and customized softwareapplicationsand tools, and usualoffice equipment.

• Ability toquickly and easily navigatethe property/buildingasrequiredto meet the jobfunctions

• Ability to lift 30 – 50lbs

• Requires standing, sitting position forlong periodsof time, walking and occasionalclimbing when necessary

• Handle, finger, grasp and lift objects and packages; must be able to reach with handsand arms

• The employeeis required towork at a personal computer for extended periods of timeas well as talking on the phone for extended periods of time

Compensation :

$18.00-$24.00 per hour

Disclaimer Statement :

The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.