Summary This position is located in the Pension Benefit Guaranty Corporation's (PBGC) Office of General Counsel (OGC), General Law and Operations Division (GLOD), Appeals Division (AD). More than one selection may be made from this vacancy announcement. Responsibilities The candidate selected for this position will: At the GS-07 grade level: Answer assigned written inquiries from participants, beneficiaries, and others regarding their appeals and/or potential appeals. Use a wide range of office software applications to prepare documents to process electronically stored information and prepare it for review by the appeals staff. Directly answer inquiries concerning how and where to file appeals and extension requests, status of pending appeals, and general questions concerning the appeals process. At the GS-08 grade level: In addition to the GS-07 duties listed above: Serve as the primary point of contact for appellants and potential appellants with matters pending before the Appeals Board. Responsible for assisting the individuals in filing appeals and obtaining optional forms used to file appeals and submit extension requests. Directly respond to inquiries of appellants, potential appellants, Appeals Board Members, Appeals Analysts, and others in agency. Requirements Conditions of Employment Qualifications All qualification requirements must be met within 30 days of the announcement closing date. To meet the minimum qualifications for this position, you must meet the specialized experience qualifications and/or education for the grade at which you are requesting consideration. GS-07: Specialized Experience: Applicants must have at least one year of specialized experience at the GS-06 grade level in the Federal service or equivalent to the GS-06 grade level in the private sector reviewing legal documents and/or related support work, writing technical products, and inputting electronic legal documents into a case tracking system. Answer written inquiries, and screen incoming correspondence and requests for information pertaining to appeals matters. Examples include: responding to inquiries verbally and in writing, gathering documents, establishing and maintaining electronic files and systems, analyzing inquiries and conducting research, and drafting correspondence to individuals internal or external to the organization. GS-08: Specialized Experience: Applicants must have at least one year of specialized experience at the GS-07 grade level in the Federal service or equivalent to the GS-07 grade level in the private sector reviewing legal documents, writing technical products, and inputting electronic legal documents into a case tracking system; selecting and compiling participant and beneficiary data that provides insight on appeals issues. Answer written inquiries, and screen incoming correspondence and requests for information pertaining to appeals matters. Examples include: responding to inquiries verbally and in writing, compiling participant and beneficiary data, establishing and maintaining electronic files and systems, analyzing and conducting research, and drafting correspondence to individuals internal and external to the organization. Time-In-Grade Requirement: In order to be eligible for this position, all current Federal employees must provide proof of meeting the time-in-grade requirement (i.e., at least 52 weeks of experience at the next lower grade level in the Federal service). This information must be in both your resume and on an SF-50. Those who do not provide proof of having met the time-in-grade requirement will be deemed ineligible for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Education NO EDUCATION IS REQUIRED. Additional Information To be considered under a special hiring authority such as the Schedule A appointing authority for persons with disabilities; the direct-hire authority to appoint veterans with service-connected disabilities of 30 percent or more; Peace Corps or VISTA service; or another excepted service/special hire authority, you must submit documentation to support your claim for eligibility with your application package. PBGC encourages qualified applicants with disabilities to apply. If you are requiring reasonable accommodations, please contact PBGC’s Reasonable Accommodation Coordinator, Roderick Duncan, at (202) 286-7803 or Duncan.Roderick@pbgc.gov. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. All Veterans are encouraged to visit CareerOne for resume writing tips and skill conversion terms. If you believe that you have been subjected to discrimination, you may contact the PBGC Office of Equal Employment Opportunity (OEEO): OEEO Main Office Phone: 202-229-4363 Email: EEO@PBGC.gov