Summary The position description number for these positions is 369396 The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a flexitime work schedule. This is a supervisory, non-bargaining unit position. Responsibilities The incumbent is responsible for supervising, scheduling, and directing the Reader Registration team. Under the guidance of the Head, Access Services, and in cooperation with other Division managers and supervisors, the incumbent shares overall responsibility for administering, planning, implementing, and evaluating programs and activities which deal directly with the provision of high-quality service to the various users of the Library's general and other collections as assigned, and protecting the integrity of the collections, especially through effective management of reader registration accounts. Directs staff in providing services based on an excellent knowledge of constituent service issues, an understanding of automation and the various databases employed in establishing and managing accounts and an understanding of the depth and variety of the collections. Ensures that staff members are thoroughly trained in Library and Division practices and policies to ensure collections security and recommends changes in procedures, workflows, and tools. Regularly explains technical information to individuals or groups. Performs administrative and human resource management functions pertaining to the staff supervised. Establishes guidelines, performance expectations for staff, and clearly communicates these guidelines and expectations through the formal employee performance management system. Observes workers' performance and demonstrates and conducts work performance critiques. Resolves informal complaints and grievances. Provides advice and counsel to staff, Prepares work improvement plans, recommending necessary personnel actions. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Ensures subordinates are trained and fully comply with safety regulations. Responsible for advancing the goals of equal employment opportunity (EEO) by taking positive steps to ensure diversity objectives are met and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, or disability. Initiates nondiscriminatory practices for the area under his/her supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills. Responsible for planning, coordinating and directing the reader registration activities of the Division. Participates in the formulation of, and carries out, policies in such areas as eligibility and issuance of user accounts, development and maintenance of the online databases used to establish, track, and manage accounts, and liaison activities with OCIO, CDMS, VEO, commercial vendors, and other Library units. Acts as liaison between congressional staff and the Library. Provides assistance to readers on the use of the Library's resources. Directs orientation of new readers by providing information about reader registration procedures, physical layout and directions to other Library locations. Determines the extent and range of special projects to be performed for improving reader registration processes and procedures. Develops estimates for improvement in reader registration and overall constituent services. Evaluates, selects, and adapts procedures to meet specialized information requirements. Applies the standard practices of other fields and disciplines as they relate to reader registration. Evaluates and prioritizes work. Assesses new or unusual circumstances and develops variations in approach and/or solutions for incomplete or conflicting information. Identifies, examines, and evaluates major publications and trends in the reader registration specializations. May initiate, assist with, or be responsible for organizing reports and studies. Prepares reports, analyses, and other documents related to information and project efforts. Works on special projects, analyzes specialized or technical information from a wide variety of sources. Plans and oversees the collection of information and preparation of reports required for reporting necessary statistics and for budget allocation and monitoring. Serves on various Library committees and task forces dealing with new technologies and policy development effecting reader registration. Serves on committees and other groups involving the investigation of new technologies and their possible application to library programs. Provides technical direction in supporting studies of reader registration practices and procedures. Researches and resolves difficult technical questions. Keeps abreast of developments in the fields of reader registration, library science, and management and administration. Performs other duties as assigned. Requirements Conditions of Employment Conditions of Employment The Supervisor leads his/her staff toward meeting the Library’s vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library’s Supervisory Core Competencies click the following link: https://www.loc.gov/static/portals/careers/documents/loc_supervisor_core_competencies.pdf Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment. Qualifications Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to lead a diverse workforce.* Ability to perform administrative management functions. * Ability to interact collaboratively with others exercising judgment and discretion in order to provide customer services. ** Administers Reader Registration. Ability to plan and manage special projects and programs. Ability to communicate effectively other than in writing. Education Additional Information Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply. Applicants must submit a complete application package that is received by the closing date of this announcement. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis. Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit. A “Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints. Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.