NOC ENGINEER I, OUTAGE MANAGEMENT (3rd Shift 12am-8am)

United States * Virtual

Req #1843

Lumos is looking for a full-time NOC Engineer I, Outage Management (3rd Shift 11pm-8am)! If you are a NOC Engineer I who's excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we're harnessing our technology to the best of our ability while broadening our scope to provides in-depth support of the Lumos Transport, IP, Voice, and Ethernet Networks

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're

passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

• Coordinate network outages with Voice, Video, IP, Transport, OSP and Local Operations engineers to ensure quick resolution.
• Perform event notifications to internal and external customers and leaders within the Lumos teams.
• Assist with 3rd party ticket creation for off-net outages and escalations.
• Assist with network outage isolation and troubleshooting.
• Identify chronic issues on the network and provide support in resolving those issues.
• Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved within the NOC teams.
• Provide technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active network impacting issues.
• Work tickets to find solutions in order to correct customer network issues and faults.
• Provide assistance and support to other team member as required during critical outages
• Provide assistance to Voice, Transport, IP, Broadband engineers as needed
• Provide assistance to Change Management team as needed.
• Perform any other duties assigned by NOC management
• Other duties as required.

Technology Skill Matrix

DATA

Transport

Extensive experience with Ethernet/TCP/IP Networking. Must have detailed understanding of IEEE and ITU standards for FTTH and GPON technologies.

Ability to Move, Add, Change and Delete circuits in Digital Cross Connect Systems and MUX systems using TL1 and etc.

SNMP, UDP, IMAP, DNS, RADIUS (AAA), LDAP, NTP and SMTP

Intermediate TDM, SONET, Optical Fiber, CWDM/DWDM experience.

Ethernet and Mobile Backhaul Experience is desired.

OTN, ROADM, SONET, cross connect provisioning and signal grooming.

Experience working with MPLS and designing layer 2 and layer 3 private networks, including programming and testing VPN.

Experience with various protection and switching methodology to include UPSR/BLSR.

Ability to completely design, build, program, deploy, and document new IP services from a network core to multiple customer sites.

BTI, CISCO, CIENA, Infinera Transport experience.

Must have a thorough knowledge of the OSI model and how it pertains to various transmission protocols, and multi-protocol routing including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.

Ability to perform software and hardware upgrades as necessary in all TDM, SONET and DWDM systems throughout Lumos.

Knowledge, Skills, and Abilities Required

• Excellent communication and customer service skills.
• Good analytical and problem-solving skills.
• Must be able to computer and peripherals for extended periods of time.
• Detail-oriented with good organizational and time management skills
• Must have effective interpersonal skills to interact successfully with internal and external customers, leadership, and team members to ensure customer satisfaction.
• Must be able to prioritize and re-prioritize as needed, in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines.
• Must be analytical and have proven problem-solving abilities.
• Demonstrated experience with MS Office including Word and Excel.
• Vendor certifications preferred including: BTI, Cisco, CIena Adtran, Alcatel-Lucent, Fortinet, VeloCloud, etc.
• Skilled at coach hiring managers on
• Proficiency in MS Word, Excel, PowerPoint,
• Expert level

Other Experience and Requirements

• 2-4 years professional level experience or 5+ years professional level related Engineering/Technical
• Fiber or Telecom industry experience preferred.

Benefits and Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

Comprehensive health, dental, and vision coverage.

Competitive compensation packages, including bonus options for eligible positions.

Paid Time Off and 12 Paid Holidays / Personal Days.

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).