Call Center Customer Service Representative

We are looking for a Call Center Representative that will be the liaison between our customers and their clients on a day to day basis. The candidate will be able to be the go between for clients and handle all of their issues and requests making sure that customer service and satisfaction is their top priority.

Responsiblilites

Answer large amount on inbound calls in a timely manner

Follow clients communication scripts effectively

Identify customer needs and efficiently pass on communications to our clients

Skills

Must be able to type 30 words per minute or more with little or no mistakes

Previous call center experience a plus but not required

Able to handle possible stressful situations with kindness and understanding

Must be flexible in regards to work days

High School Diploma or GED

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: No less than 24 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Ability to commute/relocate:

• Weirton, WV 26062: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person