Description We are offering a contract for a permanent employment opportunity for a Configuration Analyst (Genesys) in WEST DES MOINES, Iowa, United States. This role is integral to our operations and involves configuring, maintaining, and optimizing the Genesys platform to meet business needs. The role also encompasses working with Pindrop and Shelf.

Responsibilities:

• Configuring and maintaining solutions such as the IVR, routing and call flows within the Genesys environment to enhance customer interactions

• Collaborating closely with business and technical teams to gather requirements and implement them

• Identifying and resolving system issues and bugs

• Managing user roles, permissions, and profiles within Genesys

• Assisting in system upgrades, testing, and deployment

• Contributing to sprint capacity in Agile Scrum Team to support ongoing changes and align with organizational priorities

• Assisting in the research, analysis, and resolution of moderate to sophisticated production issues experienced by business partners. Requirements • Minimum of 5 years of experience as a Configuration Analyst or in a similar role.

• Proficiency in Genesys and Genesys SIP is mandatory.

• Strong knowledge of Configuration Management is required.

• Demonstrable experience with IP Routing is necessary.

• Hands-on experience with IVR (Interactive Voice Response) systems is a must.

• Familiarity with Annuities is expected.

• Proficiency in MySQL is required.

• Experience with MySQL PostgreSQL is a significant advantage. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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