RESPONSIBILITIES * Interface with R&D engineering and product management to implement the Global Serviceability Specification on new Bus Bar & Switch Gear products. * Coordinate with the manufacturing centers to ensure timely information exchange of all products, i.e. ECN, SFA. * Provide technical guidance to Marketing in development of Scope of Work documents, and new services. * Provide technical expertise in development of service plans for new Buse Bar & Switch Gear products. * Represent Vertiv Services at design reviews, product reviews, and phase gate reviews. * Assist in the design and testing of new Buse Bar & Switch Gear products from a service perspective. * Develop source material for field service manual. * Attend equipment startups and collect and evaluate the finished product for future improvements. * Track initial startups and provide feedback to engineering and product management. * Assist with development of service execution procedures. * Provide support to Logistics for parts research, spare kits, and parts sourcing. * Review ECN and develop Service Tips, Field Change Notices, and Safety Bulletins. * Lead documentation and TKO development for new products. * Provide Domestic and International Technical Assistance. * Document new tooling or test equipment requirements. * Train Technical Support and Customer Engineers and first classes of CEs on new products. * Provide on-site Technical Assistance as required. * Develop startup and Preventive Maintenance forms for new products. QUALIFICATIONS * Minimum of four years technical degree from an accredited educational institution or equivalent training and experience. * Minimum of three years of field service or two years' experience as a Technical Support Engineer. * Excellent writing and verbal communication skills. * Excellent organizational and time management skills. * Ability to communicate and present material to Executive Management. * Possess a positive attitude and flexibility in a rapidly changing environment. * Detail oriented and self-motivated with the ability to work without direct supervision. * Proficient PC skills including all Microsoft Office products and web-based technologies. PHYSICAL & ENVIRONMENTAL DEMANDS * Reactive, fast paced and high-profile environment. * Occasionally lift objects up to 50 lbs. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. TIME TRAVEL REQUIRED * Minimum 25% Domestic and international Travel Required The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generatiApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjczNjc3LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t