RESPONSIBILITIES * Manage day-to-day business to meet contractual obligations and exceed targets for productivity, workload, backlog, and revenue growth. * Arrange service activity for direct and indirect service resources within a designated territory or defined work list to achieve key performance indicators. This requires many moving parts and involves a strong skillset in organization, critical-thinking and problem-solving skills. * Initiate verbal contact with customers to achieve proactive scheduling of all billable service events. * Monitor the scheduling and completion of preventative maintenance activities. * Maintain scheduling calendar to ensure every technician's schedule is filled. * Oversee scheduled events to ensure that service technicians are showing up for assigned work on-time. * Provide timely communication and scheduling with end users for all assignments. * Actively coordinate multiple projects to optimize workload and service delivery by coordinating incomplete activity at a customer location to minimize truck rolls and maximize technician utilization. * Order and coordinate parts and job materials with field technician and customer as needed. * Maintain a master listing of unscheduled activities and use performance metrics to devise plans of follow-up to continually improve completion of work activities. * Build rapport with Customers and own the customer experience by effectively and efficiently managing customer interactions and ensuring customer satisfaction. * Work with cross-functional groups, such as operations, sales and technical support to ensure a positive customer experience. * Seeks creative alternatives to solving problems to drive results and engages management for support. * Initiate schedule confirmations via email and phone call. * Answer incoming calls and respond to voicemails and emails in a timely fashion. * Enter and maintain customer contact information, appointment offers, scheduling attempts and notice of work forfeiture within the service management scheduling and ERP system. * Initiate unrecoverable service notifications after multiple attempts to schedule have been unsuccessful or if customer has willingly acknowledged cancelation of service work. * Monitors and tracks the completion of work to ensure the Customer needs are met and that the work order (service record) is closed within a day of the service completion. * Work closely with direct and indirect (vendors) service technicians and/or Customer to reschedule service activities. * Assign field associates on emergency service events (Monday-Friday, normal business hours). * Encourages collaboration with the cross-functional work groups and promotes company culture among peers. * Provide back-up assistance to other schedulers as needed. * Maintain regular attendance at the office to execute job responsibilities. May require some overtime as the business requires. * Adhere to company policies, procedures and business ethics codes to defend Vertiv's reputation. * Perform any and other functions responsible for supporting Vertiv's Customers and achieving business results. QUALIFICATIONS * High School Diploma or GED * Associate degree or equivalent experience * 3-5 years of field services scheduling experience preferred. * Ability to use a personal computer and job-related software. * Excellent communication skills, both written and verbal. * Excellent customer service skills. * Strong resource management skills. * Detail-oriented and strong organization skills. * Proficient in MS Office. * Ability to work and multi-task in a fast-paced environment. * Ability to use general officApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY3OTAwLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t