This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13141558

The primary purpose of this position is to provide frontline technical support to Vermillion end-users, ensuring timely and effective resolution of IT-related issues. The role involves troubleshooting basic hardware and software problems and maintaining the functionality of end-user systems and network connectivity. Additionally, the role supports the configuration, deployment, and maintenance of end-user systems and software while adhering to organizational standards and procedures.

Essential Job Duties and Responsibilities

• Serve as the first point of contact (IT helpdesk) for Vermillion end-users to provide technical assistance.
• Create or assist users with the creation of support tickets.
• Differentiate and handle Break/Fix issues versus Change Requests.
• Troubleshoot and resolve basic issues related to computers, applications, systems, devices, access, or equipment performance.
• Follow established procedures to document, track, and resolve reported problems.
• Research, troubleshoot, and deliver solutions using product information or solution databases.
• Provide users with guidance, steps, and recommendations to resolve issues and prevent future occurrences, including relevant documentation as needed.
• Install approved software on systems as required.
• Configure and deploy new end-user devices (e.g., computers and printers) to the Vermillion network in accordance with established processes.
• Troubleshoot and repair network connectivity issues, including connecting and deploying new systems to the network.
• Perform routine checklists to ensure critical software on end-user systems is functioning correctly.
• Perform other duties as assigned.