Job Information
Kansas Employer Customer Service Clerk II - Golf in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13048144
Distinguishing Features of Work
This position is responsible for providing exceptional customer service to golfers and visitors at our golf course facilities. This role involves maintaining a welcoming environment for all patrons. Work is performed with a high degree of independence, though complex issues may be escalated to a supervisor for review. The specific nature of the work is determined by the organizational unit to which the employee is assigned.
Workdays and Hours - Monday - Friday 8:00am - 5:00pm with occasion weekends and nights during special events.
Bargaining Unit: Service Employee\'s International (SEIU)
**Employees within the department or division shall be given first consideration**
**Posting may close at any time **
Examples of Work Performed
- Receives service inquiries from customers by phone or personal contact.
- Responds to numerous inquiries and/or complaints concerning customer services provided, and resolves a complaint refers it to an appropriate person when necessary.
- Provides information to the public regarding specific services provided.
- Compiles requests for service, and routes them to the appropriate area for response.
- May bill customers for assigned services or sales or collect various fees.
- May assist a supervisor with work scheduling and other supervisory matters.
- May handle calls and inquiries escalated from first-line customer service staff.
- Maintains customer records, records concerning code enforcement, or other records as appropriate to assigned function.
- May handle billing for special services.
- May use a two-way radio to inform field staff of urgent maintenance or repair needs.
- Completion of work assignments may require the operation of a vehicle.
- These examples are not intended to all inclusive.
- Other related duties may be assigned as needed.
Requirements of Work
- May require knowledge of call center procedures and techniques
- Ability to use a computer to access, interpret, and record information
- Ability to quickly develop knowledge of rules and regulations relevant to the service provided
- Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone
- Ability to access records in file cabinets, books and/or on microfilm
- Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, and the public
- May require ability to develop and use spreadsheets involving basic mathematical and statistical operations
- May require ability to move up to 25-lb. loads of records, generally contained in boxes or drawers
- May require ability to effectively plan, organize and supervise the work of others
- Ability to communicate clearly and effectively, both orally and in writing
- May require ability to use or learn to use a two-way radio
- May require the ability to acquire and maintain a valid Kansas driver\'s license
- An employee shall not pose a direct threat to the health or safety of other individuals in the workplace\
Required Experience and Training
Required Experience and Training
- High school Diploma
- 2 years of experience in customer service setting.
Preferred Experience and Training
- 1 years of experience in customer service in a recreational setting.
- 1 year of experience using Point-of-sale (POS) systems and computer software.
Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening.