This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13212309

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

What You\'ll Do

As part of the IS team, the Network and Systems Upgrade Specialist is primarily tasked with strategically planning, implementing and overseeing upgrades to the network infrastructure and operating systems. Encompassing tasks like evaluating existing systems, recommending new hardware/software, installing updates, configuration management, testing functionality and ensuring smooth transitions to new environments while minimizing downtime. All while leveraging automation tools and cloud expertise for efficient deployments across both on-premises and cloud environments.

Operations

Upgrade Planning and Execution

• Participate in infrastructure project development andplanning including development of detailed upgrade plans including timelines, resourceallocation, change management procedures, rollback strategies, and risk mitigationmeasures.
• Conduct thorough testing of assigned upgrades to ensure functionality,performance and compatibility across different platforms and applications. Performmaintenance and upgrades, validate results ensuring systems are compliant. Upgradeplanning and execution activities must consider minimization of service level impactand security risks.
• Utilize automation tools to streamline deployment processes and reduce manual intervention.

Security Considerations

• Collaborate with the IT Security team to ensure security measures during upgrades to protect data and prevent vulnerabilities.
• Assist IT security team as needed relating to system vulnerabilities.

Data Migration Management

• Coordinate date migrations to the new system(s), including backup procedures and data integrity checks.
• Collaborate with other IT staff and department owners to ensure accuracy of data migrations.

Needs Analysis, Problem Identification and Remediation

• Evaluate existing network and system performance, identify areas for improvement and define upgrade requirements based on business needs.
• Investigate problems in systems and processes.
• Implement agreed upon remediation and preventative measure assigned.
• Collaborate with vendors, peers and system users as appropriate to ensure remediation efforts are successful.

IT Compliance/Vendor Liaison Responsibilities

• Assist with audit and exam processes,including resolution of any finding and implementation of best practices.
• Act as a liaison with vendors regarding system issues, updates and improvements.

Hardware/Software Selection

• Research and recommend appropriate networkhardware (routers, switches, firewalls) and system software updates consideringcompatibility, performance, and security aspects.
• Install new hardware and software,configure network settings, and implement updates according to established standardsand best practices.

Documentation and Reporting

• Document, communicate and manage changesensuring change management processes are followed.
• Maintain detaileddocumentation of network changes, configurations, and upgrade processes, including\ post-implementation reports on performance improvements.
• Maintain and updatetechnical documents and procedures, ensuring the impact of all upgrades are\ incorporated.

Department Support

• Backup Security team and Help Desk team.
• Participa e in other ITprojects as assigned, adhering to deadlines and collaborating with team members.
• Provides after-hours on-call support and Saturday support on a rotation basis asassigned.
• Report on work on time and as scheduled.
• Periodically workevenings/weekends while implementing new system, performing an upgrade or\ installing a fix to minimize impact to the daily production system.

What You Need to Get the Job Done

Must be team oriented and possess a positive attitude while working well with others.

Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

Education Bachelor\'s degree in computer science, MIS or a related subject.

Experience 5+ years relevant experience, including experience in managing technology projects and collaborating with non-technical business departments on