Description

Who is the Platform Specialist? OVERVIEW: The Platform Specialist will handle unique or complex transactions outside of the platform as needed. This role is an established and productive individual contributor responsible for processing customer transactions and/or updating correcting or altering transactions as requested. This role may reside in any Go to Market organization.

The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements SLAs. You will perform transactional functions to support business and associate team members’ requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy tact and speed. Under moderate supervision you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.

KEY RESPONSIBILITIES:

• Maintains data integrity.

• Optimize business processes.

• Identifies opportunities to increase usage of platform.

• Works closely with Account Managers and Business Owners to convert opportunities to outcomes.

• Generate data quality reports and metrics and provide insights.

• General support for the team

KNOWLEDGE AND SKILLS:

• Knowledge of professional effective communication techniques and customer care. Understanding of Ingram Micro programs services and products.

• Skilled in personal computing including Microsoft programs such as Outlook and Excel. Strong organizational skills.

• Ability to work as a team member. Analyze data to provide meaningful insights and trends. Able to prioritize and operate with urgency and results oriented.

Requirements

REQUIREMENTS: Two-year college degree or equivalent experience or minimum 3-year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience preferably at a senior level. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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