Description We are offering a contract for a permanent position as a Customer Service Representative in Wilson, North Carolina. The role primarily involves providing administrative support, handling customer inquiries, and performing data entry tasks. This position requires a full commitment on-site, Monday through Friday.

Responsibilities:

• Answer inbound calls with professionalism and accuracy

• Provide exceptional customer service to all clients

• Enter data accurately and efficiently into the system

• Handle email correspondence and schedule appointments as necessary

• Monitor and manage customer accounts and take appropriate actions

• Use Microsoft Excel and Word for various administrative tasks

• Support the call center operations and contribute to its efficiency

• Ensure all orders are entered correctly and promptly into the system

• Manage both inbound and outbound calls, maintaining a balance between the two. Requirements • Proficiency in answering inbound calls, addressing customer's needs and inquiries promptly and professionally

• Previous experience in a call center customer service role is highly desirable

• Exceptional customer service skills, with the ability to handle complaints or issues with patience and understanding

• Accurate and fast data entry skills to ensure customer information is correctly recorded

• Ability to manage email correspondence professionally and efficiently, responding to customer queries in a timely manner

• Experience in handling both inbound and outbound calls, maintaining a high standard of service in all interactions

• Proficiency in Microsoft Excel and Microsoft Word for data management and documentation purposes

• Experience in order entry, ensuring customer orders are processed accurately and promptly

• Ability to schedule appointments, managing customer expectations and ensuring smooth operations. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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