Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We currently have an opening for a Junior System Administrator to join our Home Office in Winter Park, FL.

Overview & Responsibilities:

• Supports day-to-day operations of all computers by monitoring system security, performance, configuration, maintenance, and repair, ensuring that records of system downtime and equipment inventory are appropriately documented and maintained; Applies revisions to host system firmware and software

• Tracks Team Members and monitoring system reported issues via SolarWinds service desk ticketing system to assess the impact of the reported problem and prioritize resolution based on the effect on the business, resolving tickets promptly

• Maintains and establishes effective working relationships with department leaders, strategic business units, support units, and company team members. Interacts appropriately with others to maintain a positive and productive work environment

• Provides level 2 escalation support to FPG leadership, service desk, and other FPG teams

• Develops procedures, streamlines current practices, applies established protocol for managing configuration changes, implements change updates, and executes software upgrades across the environment

• Performs regular backup operations and implements appropriate processes for data protection, disaster recovery, and failover procedures

• Assists with documenting, managing, monitoring, and remediation of all FPG device backup and strategies

• Communicates, documents, implements, supports, and updates LANs, WANs, Network Segments, Internet, Intranet systems, and software in a multi-office setup across multiple locations and integrates automation processes to align with business goals and objectives

• Assigns routing protocols and routing table configuration and maintains network security, understanding of DNS and OPSEC

• Participates in regular reviews of infrastructure and security for areas of improvement and security audits

• Works with domain registration, public DNS record administration, and website hosting

• Supervises problem-solving efforts often involving outside vendors and other support personnel and organization related to contractual agreements with vendors

• Provides additional CRM software support to end users on tier 2 issues and escalates to appropriate personnel for more complex issues

• Provides recommendations from a system administration perspective for project-level and enterprise-level improvement projects

• Manages projects effectively, ability to scope, track and assist with PMO active and potential projects

• Reads and writes scripts, assist in developing small scripts about IT systems based on PowerShell, Javascript, Batch Files, Perl, C#, Python, and data manipulation

• Troubleshoots PBX/Telephony/VOIP hardware and software

• Works closely with Office 365, Azure active directory, SPAM filters, intelligent hosting, Azure and AWS environments, understanding complex Active directory issues, including LDAP and Azure AD Connect

• Travels to client sites up to 30% as needed

  Requirements and Qualifications:

• Associates degree in computer science and engineering technology is preferred

• Three or more years of progressive system administration experience

• Experience with troubleshooting methodologies and processes

• Knowledge of multiple different storage devices and storage connections

• Experience with virtualization technologies and virtualization support (VMWare ESXi)

• Experience with networking concepts, routing protocols, and virtual local area networks (VLANs)

• Experience with network hardware such as FortiGate and Sonic Firewalls, Cisco and Unifi switches, and Ubiquiti Unifi Access Points

• Understanding of IP telephony systems and protocols (SIP)

• Experience with building and troubleshooting IPSEC tunnels

• Strong verbal and written communication skills

• Self-motivated with the ability to think outside the box

• Must be able to work in a team, recognize problems, and offer potential solutions

  Team Member Benefits Include:

• Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage

• Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve

• Competitive salaries and performance incentives

• Team member referral program

• Medical, dental, prescription, and vision insurance

• Vacation, sick, and holiday pay

• 401k with company match

• Company-paid life insurance, long-term disability, and short-term disabilit y