RECEPTIONIST

Performs a variety of tasks essential to the success of the clinical and administrative operations of the health center. This includes; providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established center protocols; assisting patients/clients with forms; pre-registration and eligibility/insurance verification. The position is considered a crucial link between the patient and the care delivered by the clinical and service staff of the center.

The incumbent must work collaboratively with all clinical services staff in support of direct patient care while demonstrating excellent customer service. Patient services are a core role in the health center that requires the receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust.

Essential Functions:

• Welcomes and greets patients/ visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/visitors to appropriate person or department(s).
• Checks in and registers patients upon arrival.
• Assists in coordination of patient flow to allow the clinic to serve an adequate number of patients as established by grant requirements.
• When scheduling appointment(s), carefully screens patients for required demographics, and can identifies new and established patient visits based on the Clinica Sierra Vista scheduling policy.
• Informs patient of any existing balance noted in computer during registration and educate on future balances and financial responsibility for services rendered.
• Provides information to Clinic callers according to the Clinics Policies and Procedures.
• Transfers calls as needed.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients.
• Practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
• Verifies method of payment for service (Medi-Cal, Medicare, private insurance, private pay, Healthy Families, etc.) and collects data and/or co-payment as appropriate.
• Completes daily batch reports and cash collections drop following daily operations and ensures reports are forwarded appropriately and timely to accounts receivable.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
• Performs all duties in support of successful EHR/EPM utilization.

You'll be successful with the following qualifications:

• High School graduate or equivalent.
• Must be 18 years of age.
• Minimum of two years experience in a medical setting.
• Knowledge of community.
• Skilled in communicating with people and understanding their problems.
• Should believe in health care with dignity for all.
• Must adhere to Clinica Sierra Vistas employee health/immunization requirements or provide a valid exemption request for subsequent approval.