Description We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues.

Key responsibilities:

• Provide primary support for IT-related user and system issues, including phone support and technical installations.

• Handle tasks related to distributed computer services.

• Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues.

• Maintain a customer service mindset and helpful personality throughout all interactions.

• Manage service desk tickets efficiently and effectively.

• Ensure the smooth operation of Windows 10 and promptly address any problems.

• Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks.

• Perform break-fix tasks as necessary to keep systems running smoothly.

• Apply your technical aptitude and initiative to continually improve our IT support services. Requirements • Minimum of 2 years of experience in a Help Desk Analyst role or similar IT support role required

• Demonstrated proficiency in Microsoft Windows 10

• Solid understanding and experience with Active Directory

• Proven ability to manage Service Desk Tickets effectively

• Knowledge of DHCP - DNS, and DNS systems

• Experience in Break Fix methodology

• Excellent problem-solving skills and the ability to prioritize tasks

• Strong communication skills, both written and verbal

• Ability to work in a team and independently as needed

• Preferred, but not required, a bachelor's degree in Computer Science or related field. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .