The City of Worcester is seeking qualified applicants for the position of 911 Operations Manager for the Department of Emergency Communications. Under the direction of the Director of Emergency Communications, the 911 Operations Manager is responsible for the operational management and oversight in the Emergency Communications Department. The 911 Operations Manager is responsible for ensuring Emergency Communications Department is functioning in accordance with 911 operating procedures and Massachusetts State 911 regulations. The employee may be required to perform all similar or related duties of those under their supervision. Bilingual applicants are encouraged to apply. MINIMUM REQUIREMENTS: \ Bachelor\'s Degree in Criminal Justice, Business Administration, Public Administration, or other related field. \ Three (3) years of related work experience. o An equivalent combination of education, training and five (5) years of related work experience that provides the knowledge, skills, and abilities to perform the required duties of the position will be considered in lieu of the above-mentioned requirements. \ Experience supervising subordinate employees and/or managing operations of emergency communications center. \ Current certification as a 911 Telecommunicator according to Massachusetts State 911 regulations and guidelines. \ Within 12 months of hire, candidate must train and certify on all positions within the communication center. \ Excellent communication skills. \ Valid Driver\'s License and access to reliable transportation. PREFERRED QUALIFICATIONS: \ Master\'s Degree in Business Administration, Public Administration, Management, or other related field. \ Eight (8) years of related work experience supervising 911 telecommunicators and managing operations of a communications center. \ Five (5) years of experience supervising subordinate employees and/or managing operations of emergency communications center. Click Here to Read Full Job Description