Product Support Engineer

Requisition ID: 42897

Job Location(s):

Wuqing, CN

Job Description

Danfoss is looking for an experienced Product Support engineer within our Wuqing (China) factory. You will be providing technical support for multiple of our electric refrigeration control valve portfolio, which is part of the global Danfoss Air Conditioning & Commercial Refrigeration business unit. Danfoss offers you the unique opportunity to join a professional company and a global market leader within Refrigeration & Air Conditioning.

At this position you will be a part of cross functional teams including multiple stakeholders from different functional areas inside Danfoss as well as from external companies.

Job Responsibilities

• Provide superior product support to all key stakeholders (i.e. sales, marketing, applications) and when necessary external customers via Phone, Email, TEAMS or other channels as required.

• Develop and maintain product literature and other documentation needs.

• Take ownership of product issues and see problems through to resolution (research, diagnose, troubleshoot and identify solutions to resolve product issues).

• Escalate unresolved product or product related issues to the appropriate internal function or team.

• Provide prompt and accurate feedback to stakeholders/customers.

• In close cooperation with Product Managers, support requests for new product variants and product change requests.

• Coordinate customer samples for product groups served.

• Develop and deliver training courses to internal personnel and external customers as needed.

• Together with the Product Manager identify and perform competitor benchmarking.

Background & Skills

• Degree in Mechanical/Electric Engineering (or similar relevant education or experience which provides good understanding of mechanics, thermodynamics, fluid dynamics.

• Technical experience and knowledge of refrigeration and air-conditioning systems.

• Excellent skills in English are required - both spoken and written.

• Commercial or marketing background such as customer service, sales, technical support, product owner will be an asset.

• Strong ability to move projects and secure progress.

• Team player, supportive attitude.

• Multitasking and able to work in matrix environment.

• Willing to learn more every day and develop professionally.

• Challenging and open minded with good analytical skills.

• Customer centric with excellent communication skills

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system

• Paid vacation

• Flexible working hours

• Possibility to work remotely

• Pension plan

• Personal insurance

• Communication package

• Opportunity to join Employee Resource Groups

• State of the art virtual work environment

• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.