Nutrition Systems Assistant - York Hospital - Days/Evening

Location: WellSpan Health, York, PA

Schedule: Part Time

Part Time - 15 hours per week/30 per pay period

Monday - Friday - Days/Evenings

Rotating holidays, rotating weekends, 4 days biweekly

General Summary

Prepares and processes computerized patient menus via telephone and maintains patient nutrition records and related reports.

Duties and Responsibilities

Essential Functions:

• Manages a high volume of fast paced incoming and outgoing phone calls to patients, and/or representatives and healthcare providers. Provides exceptional customer service by addressing patient needs and communications with health care providers in a professional, positive and caring manner.

• Maintains confidential patient records in the diet office software. Enters food dislike and intolerances, supplements, nourishments and tube feedings and documents pertinent patient. diet and food information in the Diet progress auxiliary screen to ensure consistent and comprehensive patient care.

• Verifies diet orders and allergies in Epic as indicated.

• Has direct communication with the patient and /or a patient representative to obtain patient meal selections.

• Determines patients need for paper rather than verbal meal selection process.

• Using the nutritional guidelines in the Academy of Nutrition and Dietetics Manual of Nutritional Therapy (the approved diet manual of WSH), applies principles of nutrition therapy to assist patients in making appropriate meal selections within the guidelines of their prescribed diet.

• Communicates and coordinates the patient meal selection process with clinical nutrition staff, nursing services and other providers.

• Coordinates meal service for patients with food service production and tray delivery team.

• Completes daily processing for the diet office software program and follow up tasks to processing.

• Prints and reviews patient tray tickets ensuring meal compliance to diet orders, allergies and individualized exceptional care.

• Notifies supervisors and Food and Nutrition Services leadership of diet office software issues. Communicates with the diet office employees at all System facilities, when the diet office software system has issues, to monitor the extent and status of the software issues.

• Maintains positive relationships with clinical nutrition staff, food service production and tray service employees, and nursing.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.

• Participates in educational programs and in-service meetings.

• Maintains appropriate records and reports for the department.

• Maintains a positive attitude and practices all our caring behaviors.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Qualifications

Minimum Education:

• None Required

• High School Diploma or GED Preferred

Work Experience:

• 1 year Twelve months on the job training and education is required to become proficient at daily tasks. Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.

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At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.